Welcome to the Electromaps help centre! We are here to answer your questions. If you cannot find the answer to your questions, please contact us at [email protected].
Where does Electromaps operate?
Downloading the APP for Android
How do I add a new charging point?
How to add comments or photos?
How to share a charging point?
Do you want to manage your charging point(s) with Electromaps?
What charging points can I activate with Electromaps?
How much does it cost to charge with Electromaps?
Is the supplier's APP I get a different price to the one in Electromaps, why is that?
What happens if I leave my vehicle charging for several hours or days at the charging point?
Can I report the status of the charging point?
Who do I contact if I have a problem charging?
Why are there charging points that I can only access with the Key Fob and/or the App?
What charging cable do I need for my vehicle?
How can I see my charging sessions?
What do the colours of the icons on the map mean?
What do the lightning bolts on the icons in the map mean?
Is the information on charging points up to date?
How can I filter the search for charging points?
I think there are fewer points on the APP map. What can I do?
How can I find charging points near my location?
How do I register with Electromaps?
How does the payment method work?
Where can I pay with Electromaps?
What happens if I have a pending payment?
What are the invoicing details?
How do I get the charging invoice?
Can I use the same account on different devices?
I can't remember my password, what can I do?
How do I delete my Electromaps account?
Can I save my favourite charging points?
Can I reserve a charging point?