During 2022, the products and services related to the Electromaps APP will be renewed and migrated to provide an improvement in the performance and functionalities offered.
Those users who already use the APP before the date communicated by Electromaps, must proceed to update the application to its latest version in order to continue using it, following the instructions and terms provided. During the aforementioned process, the data will be properly managed to avoid, as far as possible, the absence/loss of information.
Here are the items for which migrated users should take manual action, if needed:
Invoices prior to the time of migration:
Send us an email to [email protected], with the title “Request for migration invoices”, indicating in the body of the email, the invoices you want us to send you that are previous to the migration period.
Balance contained in the virtual wallet:
You can withdraw the money deposited in the application before the migration period during the legally established period as established in the terms and conditions. Send us an email to [email protected], with the title “Request of wallet refund”, indicating in the body of the email, the amount to be withdrawn and the username.